Privacy Policy

1. Introduction

Receptionst ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI chat agent services.

2. Information We Collect

Account Information

When you create an account, we collect:

• Email address
• Password (encrypted)
• Business name and contact information
• Billing and payment information

Website Content

We crawl and process your website content to create knowledge bases for our AI service, including:

• Website text, images, and structured data
• Business hours, services, and pricing information
• Contact details and location information
• FAQ content and policy pages

Chat Data

Our service processes chat conversation information, including:

• Chat messages and conversation transcripts
• Visitor identifiers and metadata
• Conversation timing, duration, and frequency
• AI responses and interactions

Technical Information

We automatically collect technical data such as:

• IP addresses and device information
• Browser type and version
• Usage patterns and analytics data
• Error logs and performance metrics

3. How We Use Your Information

We use your information to:

• Provide and improve our AI chat agent services
• Process your conversations and generate appropriate responses
• Maintain and analyze your knowledge base
• Process billing and manage subscriptions
• Send service updates and support communications
• Monitor service performance and security
• Comply with legal obligations

4. Third-Party Services

We work with trusted third-party providers to deliver our services. These providers may process your data under their own privacy policies. We ensure they maintain appropriate security standards and data protection measures.

5. Data Security

We implement comprehensive security measures to protect your information:

• Encryption of data in transit and at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication requirements
• Secure cloud infrastructure with monitoring
• Employee training on data protection practices

6. Data Retention

We retain your information for the following periods:

• Account Data: Until account deletion or as required by law
• Chat Transcripts: 90 days by default, configurable up to 1 year
• Website Content: While your account is active
• Analytics Data: Up to 2 years for service improvement
• Billing Records: 7 years for legal and tax requirements

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request copies of your personal data
• Correction: Update inaccurate or incomplete information
• Deletion: Request deletion of your personal data
• Portability: Receive your data in a machine-readable format
• Objection: Object to certain processing activities
• Restriction: Request limits on how we process your data

To exercise these rights, please contact us using the information provided below.

8. International Data Transfers

Our services may involve transferring your data to countries outside your residence. We ensure appropriate safeguards are in place for international transfers, including:

• Standard contractual clauses with service providers
• Adequacy decisions where applicable
• Other legally recognized transfer mechanisms

9. Cookies and Tracking

We use cookies and similar technologies for:

• Essential service functionality
• User authentication and session management
• Analytics and performance monitoring
• User experience improvements

You can control cookie settings through your browser preferences.

10. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through our service. Your continued use after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or want to exercise your rights, please contact us:

Email: [email protected]

We will respond to your privacy requests within 30 days of receipt.