Terms of Service

1. Acceptance of Terms

By accessing or using Receptionst's AI chat agent services ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use our Service.

2. Description of Service

Receptionst provides AI-powered chat agent services that respond to customer inquiries using information from your business website and handle basic customer service tasks. Our Service includes:

• AI chat responses with natural language processing
• Website content crawling and knowledge base creation
• Chat transcripts and conversation history
• Dashboard for chat management and analytics
• Integration with analytics and support workflows

3. User Accounts and Responsibilities

To use our Service, you must create an account and provide accurate information. You are responsible for:

• Maintaining the security of your account credentials
• All activities that occur under your account
• Ensuring your website content is accurate and up-to-date
• Complying with all applicable laws and regulations
• Providing lawful content for the AI to process

4. Acceptable Use Policy

You agree not to use our Service:

• For illegal, harmful, or fraudulent purposes
• To transmit malicious code or harmful content
• To impersonate others or provide false information
• To interfere with or disrupt our Service
• For adult content, gambling, or other restricted industries without prior approval
• To violate any applicable laws or regulations

5. Billing and Payment

Our Service operates on a subscription basis. By subscribing, you agree to:

• Pay all fees associated with your subscription plan
• Automatic billing for recurring subscriptions
• Subscription fees for your selected plan
• Responsibility for all charges incurred under your account

Fees are non-refundable except as required by law or as explicitly stated in these Terms.

6. Service Availability and Limitations

While we strive to provide reliable service, we do not guarantee:

• 100% uptime or uninterrupted service
• Perfect accuracy of AI responses
• Service availability in all geographic regions

We reserve the right to modify, suspend, or discontinue the Service at any time with reasonable notice.

7. Intellectual Property

You retain ownership of your business content and data. By using our Service, you grant us a limited license to process your content for the purpose of providing the Service. We retain all rights to our technology, software, and improvements.

8. Privacy and Data Protection

Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Service, you consent to the collection and use of information as outlined in our Privacy Policy.

9. Limitation of Liability

To the maximum extent permitted by law, Receptionst shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service. Our total liability shall not exceed the amount paid by you for the Service in the 12 months preceding the claim.

10. Termination

Either party may terminate these Terms at any time. You may cancel your subscription through your account dashboard. We may suspend or terminate your account for violations of these Terms or for any other reason with reasonable notice.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Singapore, without regard to conflict of law principles.

12. Changes to Terms

We may update these Terms from time to time. We will notify you of any material changes by email or through our Service. Your continued use of the Service after such changes constitutes acceptance of the new Terms.

13. Contact Information

If you have questions about these Terms, please contact us at:

Email: [email protected]